Legal

Privacy Policy

Last updated: 1 January 2026
Summary: Wadi Aqua collects only the information necessary to process your water delivery order and provide customer service. We do not sell your personal data. This policy explains what we collect, why, and your rights.

1. Who We Are

Wadi Aqua is a water distribution company operating in Abu Dhabi, UAE, at Mussafah Industrial Area 43. Contact: support@wadiaqua.com | 0569738110.

2. Information We Collect

  • Contact Information: Name, phone number, and email when you place an order or contact us.
  • Delivery Information: Delivery address, building name, area, and delivery instructions.
  • Order Information: Products ordered, quantities, frequency, and payment details.
  • Communications: WhatsApp, email, phone, and form messages — for quality assurance.
  • Website Data: IP address, browser type, pages visited — collected via cookies and analytics.

3. How We Use Your Information

  • Processing and fulfilling your water delivery orders
  • Confirming orders and arranging delivery times
  • Sending order confirmations, invoices, and delivery notifications
  • Responding to customer service enquiries
  • Improving our products, services, and website
  • Complying with UAE legal requirements
  • Sending promotional messages (with your consent only)

4. Sharing Your Information

We do not sell or rent your data. We share information only with delivery personnel (to complete your order), payment processors, IT service providers, and legal authorities where required by UAE law.

5. Cookies

Our website uses essential, analytics, and optional marketing cookies. You can control cookies through your browser settings.

6. Data Retention

We retain personal data as long as needed to fulfil the purposes in this policy, or as required by UAE law. Order records are typically kept for 5 years.

7. Your Rights

Under UAE data protection law, you may access, correct, or request deletion of your data, and object to marketing processing. Contact us at support@wadiaqua.com to exercise any right.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.

9. Changes

We may update this policy. Continued use of our services after changes constitutes acceptance.

10. Contact

Wadi Aqua — Mussafah Industrial Area 43, Abu Dhabi, UAE
Email: support@wadiaqua.com | Phone: 0569738110